Gill Walker - BSc (Hons), Cert.Ed, MCP MCT
ZAH 7155 no bgYour CRM Success Catalyst

Through hugely informative and entertaining keynotes and workshops, Gill Walker shows how to use your CRM to gain and retain the clients that you serve best to the benefit of your entire organisation.

Her audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business.

Gill’s work inspires and excites sales people to use their CRM to improve their revenue, managers discover easier ways to strategise, and technical staff relish the opportunity to contribute to the bottom line.

Gill realised many years ago that organisations could achieve far more with their CRM – if they made a few simple changes to their approach. Education should take a much bigger role. Gill brings this passion to life with her keynotes, presentations, training and consulting.

Gill’s aim for any audience is for everyone to leave with an understanding of how to ensure that their CRM is a key factor in their success.



"I especially like making esoteric information easily understandable for everyone, even if they know nothing about CRM, technology or IT".

Gill Walker has spoken for:

Gill Walker has spoken for - as of July 2021 

Key Topics:

Screen Shot 2021 07 20 at 3.34.22 PMFive Ways to Increase your Business Profit – with CRM

  • What is business profit?
  • How can you increase your business profit – regardless of your industry?
  • How will your successful CRM help you achieve this?

Unpacking the Mystery of CRM Success

  • Screen Shot 2021 07 20 at 4.08.26 PMWhy is CRM success so elusive?
  • CRM is Simple, but not Easy
  • Why Assumptions make an Ass of You and Me

Taming the Beast of CRM Data

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options within Microsoft Dynamics 365 (or CRM) to enable you to make the right decisions based on your data


Gill Walker speaks Taming the beast of CRM dataScreenshot 2021 03 18 092112Screen Shot 2021 07 02 at 2.38.29 PM

What clients say:

“Gill walked me through the CRM process, she made the complex simple to understand and gave me the tools to make important strategic decisions.” 

David Nomchong
Managing Director, Global Qi Alliance

“Gill has an innate ability to cut through the fog, and explain complex systems to newbies and experts in a clear and fascinating manner.”

Shayan Sanal
Project Manager, Reliance Infocomm

“There is, quite frankly, no-one else in the market with as much experience and knowledge of the Dynamics CRM/CE ecosystem as Gill. I've worked with Gill many times over the years and would do so again without hesitation.”

Andrew Prosser
Principal Consultant, Artis Group

“Gill ‘Walks on Water’ when it comes to CRM and I know that she will ask you to define what you really mean and want by CRM.” 

Jack Fraenkel
Managing Director, Motivatories

Read more client testimonials here 

 CPA WeekScreen Shot 2021 07 02 at 2.36.33 PMScreen Shot 2021 07 02 at 2.47.29 PM

Gill Walker was featured by:

Gill Walker was featured by as of July 2021

View Gill's media interviews

Contact Gill

ZAH 1636 low res no bgWith over a decade of speaking experience, backed up with two decades of CRM project implementation expertise, Gill will ensure that you have powerful, practical take-home ROI. Please consult with her to ensure a fully customised presentation that meets your required deliverables.

For her very rare combination of first-class technical knowledge, business awareness and outstanding communication skills, contact Gill through your preferred Speakers Bureau or Event Organiser or via the following contact details:

Mobile: +61 410 449 709               Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

LinkedIn:            Twitter: @opsiscrm



Why Opsis?

Opsis is all about the clarity, security, and success of your Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365.

My knowledge and experience are available to you through education, consulting, training your team, and speaking at conferences and other events.  I speak and train in person and virtually / online. 

I am a Microsoft Certified Trainer (MCT) and the President of the NSW chapter of Professional Speakers Australia (PSA).  I have been a Professional Member of PSA for several years.  I am a Microsoft Certified Professional and I hold the Microsoft Dynamics 365 Sales Functional Consultant Associate, the Microsoft Dynamics 365 Customer Service Functional Consultant Associate, and the Microsoft Dynamics 365 / Power Platform Solution Architect awards. I am also a ClickDimensions Certified Consultant.

  • 1

Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.