Gill Walker as a Speaker

Gill Walker speaks about exposing the Mystery of CRM SuccessGill Walker is your first choice for speaking to an audience about CRM (Customer Relationship Management) success - implementation success and user success. She speaks to a range of audiences - from conferences to networking groups - in person and virtually, about CRM and its business benefits: the philosophy and methodology of success, rather than the technology detail - and sometimes about Microsoft Dynamics 365.

Gill’s work inspires and excites sales people to use their CRM to improve their revenue, managers discover easier ways to strategise, and technical staff relish the opportunity to contribute to the bottom line.

Watch Gill speaking here.

Gill’s aim for any audience is for everyone to leave with an understanding of how to ensure that their CRM is a key factor in their success.

Through hugely informative and entertaining keynotes and workshops, Gill Walker shows how to use your CRM to gain and retain the clients that you serve best to the benefit of your entire organisation.  Her presentations are peppered with stories from her decades of experience consulting and training to a wide range of organisations.

With over a decade of speaking experience, backed up with two decades of CRM project implementation expertise, Gill will ensure that you have powerful, practical take-home ROI. Please consult with her to ensure a fully customised presentation that meets your required deliverables.


Gill Walker's Speaking Show Reel

In this showreel, you will see Gill sharing her knowle dge, speaking to audiences ranging from small networking groups to larger conferences - in person and virtually. Gill Walker's video showreel includes segments from Microsoft Ignite 2020, Dynamics365 Power Platform Saturday in February 2020 in Sydney, online presentations, a pre-recorded segment for a virtual conference and presentations to networking groups.

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Gill Walker speaks Taming the beast of CRM dataGill Walker speaks about ClickDimensionsGill Walker speaks on Digital Transformation

Gill has spoken for a range of events and organisations - in person and online (virtually)

Microsoft Ignite The Tour where Gill Walker delivered 'Hit Target with (transformed) TechTalks'

Gill delivered 'Hit Target with (transformed) TechTalks' at Microsoft Ignite 2020 at the International Convention Centre, Darling Harbour in Sydney.

PowerPlatformSaturday in Sydney where Gill Walker spoke on "Security is the Chief Enemy of Mortals

Gill spoke on "Security is the Chief Enemy of Mortals" at Power Platform Saturday in Sydney.

Gill Walker helped members of NRG1 understand the benefits of a CRM solution to a small business

Gill spoke to the members of Parramatta's Chamber of Commerce NRG1 breakfast networking group.  She demonstrated how all businesses, and especially small businesses, as members of the NRG group tend to be, benefit from a CRM solution - which may or may not require technology and significant investment.

Gill Walker was a guest speaker at CPA Week where she spoke on 'Choosing the Best CRM for you'Gill was a guest speaker at CPA week in 2015.  She presented "Choosing the best CRM for you" to help CPA members understand how to help their clients choose the best CRM for their needs.

Gill Walker spoke on 'Leading a CRM change' at Australian Institute of Management (AIM) in 2016

Gill Walker spoke on "Leading a CRM Change" at the inaugural meeting of the Illawarra Chapter of the Australian Institute of Management (AIM).  This CRM Leadership presentation was very well received.

  Gill Walker spoke on 'Essential Steps to successful User Acceptance Testing' at the Software Testing Symposium (STS18) in Sydney

Gill shared the platform to speak on 'Essential Steps to Successful User Acceptance Testing'.

Gill Walker spoke on 'Taming the Beast of CRM data' at CRM Saturday in Sydney in 2017

Gill spoke on 'Taming the Beast of CRM Data' at CRM Saturday in Sydney.

Gill Walker is a strong supporter and frequent speaker for the Women's BizApps NSW meetup group - both in person and virtually

Gill is a frequent presenter and speaker at Women's BizApps NSW group.  She supports members of Women's BizApps meetup group in their learning of Microsoft Dynamics 365 and their technical presentation skills.

Gill Walker spoke at Innovest SME in 2017 on 'Why all businesses need a CRM solution

Gill Walker was the guest presenter at InnovestSME's "Start Up Business Ownership Certificate".  Here, she presented 'Why (small (ALL) Business need a CRM solution' - a very important topic for aspiring and new business owners.

 Gill Walker delivered 'Taking your marketing to new heights with ClickDimensions' as a webinar for ClickDimensions

Gill delivered a webinar on behalf of ClickDimensions entitled 'Take your Marketing to New Heights with Dynamics 365 and ClickDimensions'.  This presentation introduced the audience to the Marketing Automation benefits of ClickDimensions

Gill Walker ran a webinar for Madinah Institute in 2017 

Gill shared her 'Taming the Beast of CRM Data' presentation as a webinar to the audience of Madinah Institute for Leadership and Entrepreneurship (MILE). 

 Gill Walker ran a study group to help members of the Women's BizApps group succeed with their MB-200 exam

Gill ran a virtual study group (conceived before COVID-19 hit) for Women's BizApps NSW meetup group (and others).  This group helped several of its members pass the MB-200 - PowerPlatform Core + Dynamics Core exam.

 Gill Walker was part of the corporate launch event for Dynamics 365 Group in Sydney and Melbourne in 2017


Gill Walker spoke frequently for City Business Swap between 2008 and 2012

Gill has spoken frequently at City Business Swap 



Gill Walker speaking on 'Exposing the Mystery of CRM Success'Gill Walker's key topics

Gill's audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business.

Screen Shot 2021 07 02 at 2.47.29 PMFive Ways to Increase your Business Profit – with CRM

  • What is business profit?
  • How can you increase your business profit – regardless of your industry?
  • How will your successful CRM help you achieve this?

Unpacking the Mystery of CRM Success

  • Screen Shot 2021 07 02 at 2.38.29 PMWhy is CRM success so elusive?
  • CRM is Simple, but not Easy
  • Why Assumptions make an Ass of You and Me

Taming the Beast of CRM Data

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options within Microsoft Dynamics 365 (or CRM) to enable you to make the right decisions based on your data



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If you are organising an event or conference, and you are looking for a lively speaker on the value of CRM for sales, customer service, marketing or reporting - or perhaps on a more technical aspect of CRM - Gill Walker would be your ideal choice. 



More keynote presentations by Gill Walker

Security is the Chief Enemy of Mortals

security does not allow us to be complacent

In "Security is the Chief Enemy of Mortals", Gill Walker travels through the Microsoft Dynamics 365 CE security challenges, the moving parts of its security, and gives us some tips to survive the traps of setting up a security model within Microsoft Dynamics 365.  This video was made at PowerPlatformSaturday Sydney on Saturday 15th February 2020.

The requirements of a solution that provides models which protect sensitive data and enable collaboration, at first glance, seem impossible. But Microsoft Dynamics 365 Power Platform provides us with this - and in a way that meets the needs of small businesses, large businesses, and franchises.

Surviving Microsoft Dynamics 365 2020 R1 Update

10 minute presentation

surviving 2020 r1

Following the recent pattern of updates every six months, organisations using Microsoft Dynamics 365 Online have another raft of changes rapidly approaching.

This video is Gill Walker's presentation 'Surviving Microsoft Dynamics 365 2020 R1 Update' given at the 2020 kickoff of the Women's BizApps group meeting in  February 2020 in Sydney.  In this short, ten minute, presentation Gill provides a brief overview of the Microsoft Dynamics 365 CE changes coming in April 2020 with tips to ensure that you come out of the update as a survivor.

Breaking the Barriers of Marketing Automation in Dynamics 365 with ClickDimensions

Gill Walker presented "Breaking the Barriers of Marketing Automation in Microsoft Dynamics 365 with ClickDimensions" at the Marketing Automation Summit in Sydney.


Since Microsoft Dynamics 365 (as Microsoft CRM 1.2) was launched in Australia in 2004, marketing has always been playing catchup.

ClickDimensions solves this problem by providing full marketing automation native to Microsoft Dynamics 365.

In this presentation, Gill Walker shares how ClickDimensions is your technology of choice to break the barriers of marketing (and marketing automation) if you are an organisation of any type using Microsoft Dynamics 365.

Gill highlights the key issues in Marketing Automation and shows how ClickDimensions delivers a return on investment.

Gill Walker presented "Breaking the Barriers of Marketing Automation in Microsoft Dynamics 365 with ClickDimensions" at the Marketing Automation Summit in Sydney, March 2019

For those of you who prefer to read, the full transcript is below.

Why Opsis?

Opsis is all about the clarity, security, and success of your Microsoft Dynamics 365. 

Gill Walker - Dynamics 365 trainer (MCT) and CRM Success Catalyst

Hello, I'm Gill Walker, the Principal of Opsis.  My commitment is your success with Microsoft Dynamics 365.

My knowledge and experience are available to you through education, consulting, training your team, and speaking at conferences and other events.  I speak and train in person and virtually / online. 

I am a Microsoft Certified Trainer (MCT) and the President of the NSW chapter of Professional Speakers Australia (PSA).  I have been a Professional Member of PSA for several years.  I am a Microsoft Certified Professional and I hold the Microsoft Dynamics 365 Sales Functional Consultant Associate, the Microsoft Dynamics 365 Customer Service Functional Consultant Associate, and the Microsoft Dynamics 365 / Power Platform Solution Architect awards. I am also a ClickDimensions Certified Consultant.

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring for CIOs and other decision makers tasked with implementing Microsoft Dynamics 365.